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Local Reviews
Powered by Nearby NowGreat service
Andrew - Humble, TX
Outstanding service
Great service!
Andrew - Humble, TX
Kelly was very friendly and knowledgeable!
Great Service
LaSharon - Houston, TX
Great service
Ivone - Spring, TX
On time and professionally handled thank you
Great service
Lori - Spring, TX
I had wonderful service. Price was fair. The Technician was very polite and knowledgeable.
Kelly did a great job. Prompt and timely
Shawn - Spring, TX
Made the calm this morning to have my heat fixed and it was done by this afternoon. Doesn’t get better than that!
Great service. Clear communication and no surprises.
Jonna - Houston, TX
Professional, on time, and great communication regarding my duct services on what to expect as far as what was covered and not covered by home warranty. Very reasonable price for great service. Thank you.
All is well again
Susan - Humble, TX
Kelly was efficient and friendly and quickly solved the problem.
Great Service! Technician was awesome!
Vicki - Magnolia, TX
Have had several service calls from Dr Rescue and all have been a very positive experience.
Great service
Darrell - Magnolia, TX
Carley was great answering all my questions and Matt and Luke did a great job Matt explained in detail what they did.
Kelly S.
Customer had a sink dripping in their master bath on the right lav. We got there and found it to be the seat and springs beneath the cartridge to be bad. We replaced them and reinstalled the cartridges and tested it, it worked good, stopped the drip, and no leaks were found. We found no further issues at this time.
Kelly S.
Non covered cost associated with replacement of water heater through the home warranty. Installed a new 40 gallon electric Bradford white water heater under the stairs on the first floor, we installed a new pan, installed a new electrical disconnect, a new pan, installed a new ball valve and reconnected all necessary pipes back to the system. This water heater comes with a 6 year part warranty through Bradford white and the warranty through the home warranty company as well. We turned the system on and found no issues at this time.
Kelly S.
Customer stated downstairs is cold compared to upstairs. I evaluated issues the customer has a two story home with one system and the thermostat upstairs. This indicates upstairs is going to maintain temperature correctly while downstairs is going to be off temperature from thermostat, colder in winter and summer. Unfortunately this is a poor design for a two story home. I recommended to customer installing a variable speed system with modulating zone system to maintain even air temperature between upstairs and downstairs. We would also install a air temperature sensor downstairs.
Kelly S.
Customer had a water heater that was not heating enough water due to sediment buildup. We installed a new A.O. Smith 40 gallon natural gas water heater, along with a new gas supply line, new sediment trap, new t&p valve, new drain pan, new water supply lines, and a new water shutoff valve. We filled the new heater with water and tested for leaks, which none were found. We then lit the heater with the gas control valve, and cycled it to insure it would light with ease, everything is working properly. We also showed the customer how to adjust the temperature if needed in the future. We found no further issues at this time.
Kelly S.
Customer said their instahot was not working. We got there and first ran water through it and it was cold. We made sure there was power going to the unit, which there is. But there is still no hot water being made. The solution is to replace the unit, and we will call oneguard to confirm. Need to schedule and return with insta hot to install. Today we arrived and all we were there to do was tighten the dispenser on the instahot. We did so by tightening a screw under the sink that holds it against the counter. Once done we tested it and it was much more stable. We found no further issues at this time.
Kelly S.
I discovered downstairs furnace had a bad pressure switch that was sticking. I installed a new pressure switch and tested operations everything is working properly at this time.
Kelly S.
Customer had a whole house stoppage. The stoppage was in between the cleanout and the street so all we had to do was run our sewer machine down the cleanout to clear the stoppage. We did pull out some tree roots and toilet paper. We found no further issues at this time.
Kelly S.
I evaluated the only system and tested operations everything is working at this time. I recommend maintenance on the system the homeowner approved. I went ahead and performed heating tune up / heating maintenance. I cleaned heating components, ignition components and check flu pipe for restrictions, I tested the start capacitor, control board, blower motor, wheel, inducer motor and wiring. I tested operations of all heating components and made sure it was working to manufacture specs at this time.
Kelly S.
Customer has 2 water heaters that are leaking. We got there and looked at them in the attic, they are both about 12 years old and they both have cracked tanks. We called FirstAmerican and talked about the non coverages. We have sent everything to the homeowner and are waiting for approval.
Kelly S.
Need to replace pilot assembly. I will order part and let you know when it arrives. Installed new pilot assembly with new thermocouple and igniter. Tested for gas leaks and tested operations everything is working properly at this time.
Kelly S.
I discovered upstairs furnace gas valve on/off switch was off causing the furnace not to work. I turned switch on and tested furnace operations everything is working properly at this time.
Kelly S.
Customer had multiple issues in the home, a leaking garbage disposal a leaking powder commode and two back commodes that the homeowner claimed had little to no water in the Bowls.
Kelly S.
I performed one system heating tune up. I cleaned ignition switch’s and components, tested start capacitor, blower motor, transformer, electrical and cleaned flu pipe. After maintenance I tested operations everything is working properly at this time.
Kelly S.
I evaluated the air conditioning systems and tested operations make sure they were working to manufacture specs. The downstairs system had a 24 DT and the upstairs system had 23DT at the time of evaluation. We also replaced a rusted out drain pan with a brand new one and tested for leaks. Both system are working to manufacture specs with no mechanical failure or issues at this time.
Kelly S.
Non covered cost associated with replacement furnace through the home warranty. 1/13/2021- Installed warranty company supplied Goodman furnace. Performed modifications, mastic sealed system and ran a heat check. We also cleared condensate line and installed safety float swithch. System is working properly at this time. Furnace installation comes with 5 year parts warranty and 90 day labor warranty.
Kelly S.
Customer had a garbage disposal that was not working and was leaking. We got there and replaced the disposal. We then filled the sink up with water and released it to make sure the unit would not leak. We also flipped the switch to turn it on, everything is working properly. We found no further issues at this time.
Kelly S.
Customer also had reports of a gas leak, need to contact one guard and check coverage.
Kelly S.
The customer had a leak under the kitchen sink. We got there and actually found 2 leaks. One was the angle stop for the cold what which just needed tightened and the leak was fixed. The other was the sprayer hose had a small leak. We need to contact Koehler in order to acquire a replacement hose and will return to install. We have returned and found that Koehler send out the wrong part, we will contact Koehler in the morning to fix the error.
Kelly S.
I evaluated downstairs system, home owner stated the heat would not turn on. After tested operations found that the system just needed to be maintenance. Everything is working properly at this time.
Kelly S.
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Kelly S.
I discovered furnace for home just needed maintenance done in order to restore operations. Cleaned heating component and re-tested furnace operations everything is operating properly at this time. I recommend routine maintenance to insure system operations when you need it.
Kelly S.
I discovered furnace blower motor start capacitor had failed. Installed new start capacitor on blower motor, tested furnace operations everything is working properly at this time.
Kelly S.
I discovered furnace downstairs of home just needed maintenance done in order to restore operations. Cleaned heating component and re-tested furnace operations everything is operating properly at this time. I recommend routine maintenance to insure system operations when you need it.
Kelly S.
I discovered furnace on left side of home just needed maintenance done in order to restore operations. Cleaned heating component and re-tested furnace everything is operating properly at this time.
Kelly S.
I discovered breaker was tripped. I evaluated furnace and discovered the system max amperage is 15 and the breaker is 15 amps. I recommend getting breaker checked out by a licensed electrician.
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