Please write and leave a review on the following sites and see what your neighbors are saying about our services below.
It’s as simple as clicking on the icon above for your favorite review spot. It will take you to that page and there will be a place to write a review.
- For Google you will need to login to your gmail account or create one and in the top right corner there will be a blue box that says “Write a Review”. Click on it and tell us what you think.
- For Facebook you will simply need to login to your facebook page and go to our page. On the left side bar under our picture you will see a spot for “Reviews”. It will say “Tell People What You Think”.
THANKS in advance. We appreciate your sharing your experience with others. While you are there, make sure and check out our latest reviews and be reminded why you chose Dr. Rescue Comfort Specialist for your Air Conditioning and Heating needs.
Very good service
Winston - Conroe, TX
Cleveland - Cypress, TX
Awesome and friendly
Amazing service, no bs, no upsell
Sameer - Cypress, TX
Matt was amazing! Honest, helpful and no pressure and no upsell
Carrie - Houston, TX
The technician named Oscar who came to my home was an excellent worker and very detailed in everything he done and he completed the major job in a timely manner and cleaned everything up afterwards. Make sure you have a home warranty service because it helps out a lot.
Mihoko - Humble, TX
New a/c install
Ross - Houston, TX
Amye - Tomball, TX
Luke was extremely professional and very knowledgeable. Worked diligently to complete the job in a timely manner and was very clean and organized.
Good Service But No Covid Protocols
Maxi - Conroe, TX
In the midst of this pandemic that we are still in, you are lacking in PPE for your employees. I was disappointed to see that none of you wore masks and shoe protection. Guys went up and down the second floor without shoe protection. Your Covid Protocols both from the perspective of the customer as well as your employees needs to be reviewed and changed. Customers need to be reminded that if anybody in the household is experiencing Covid symptoms, to cancel/reschedule the appointment until it is safe. The safety of your employees as well as your customers should be of utmost concern. Your scheduling of appointments via Google is impressive and I like the way the bids are detailed and categorized into good, better, best.
Great service, and knowledgeable
Dana - Humble, TX
Great customer service experience. Thorough review and feedback on the issue at hand.
Yvonne - Atascocita, TX
Matt came in and was very professional and explained to me the problem within my plumbing system. I had a good customer experience, definitely is a company I can call back in.
Customer had us out to replace her water heater. We drained and removed the old heater and we replaced it with a new Bradford white 40 gallon natural gas water heater. We also installed new water supply lines, new emergency water shutoff valve, new gas supply line, a new gas shutoff valve, we also replaced the sediment trap, and reconnected the t&p valve. We then turned the water on and inspected for leaks, hitch none were found. We lit the heater and set itâ€™s temperature to the manufacture recommendation. Everything is working properly at this time. We found no further issues at this time.
On arrival homeowner wanted a heat tune up on both of the a/c systems. I inspected both the upstairs and downstairs furnaces as well as tested operations on both. The blower amperage was on spec, the inducer motor was on spec, transformer was on spec. I cleaned and tightened all connections on the boards as well as the high voltage. After preforming a heating tune up I found no faults on either of the systems. The furnace on both the upstairs and the downstairs are working properly at this time.
On arrival homeowner was concerned about the downstairs a/c system not cooling. I inspected the condenser and found no faults on the components. I then followed by checking the charge on the downstairs a/c system and discovered that it was severely low on refrigerant. I recommended the homeowner a leaks search to pin point the source of the leak. I preformed the leaks search with the homeowners approval and discovered that there were 2 leaks on the evaporator coil on non accessible locations for patching. We will submit you claim to the home warranty company for approval on your repairs.
On arrival homeowner was concerned about the upstairs a/c not cooling. I checked refrigerant levels on the condenser and discovered that the charge was severely low. I recommend a leak search to find the source of the leak. I preformed a leak search on the evaporator coil and discovered that the source of the leak were multiple leaks on the evaporator that are in not repairable locations. We will send your claim to the home warranty company for approval on your repairs.
I discovered that the store capacitor on the condenser had ruptured. I installed a new OEM start capacitor and tested operations of system. After repairs everything is working properly to manufacture specs. Customer will be calling on Monday for accessories to install on his Ac system.
Customer had a complaint of damaged Sheetrock and a possible leak in the garage ceiling that was directly under a restroom upstairs. I could not find a leak initially no when I spoke with landmark, they informed me they wouldnâ€™t cover cutting into the Sheetrock unless there was issue. The homeowner okâ€™d me to cut the Sheetrock and when I had the access hole there, I could not find an issue. I concluded the stains were from previous damage and there is no issue at this time with the commode.
Customer had an older 50 gallon water heater in the attic that had a cracked tank, we removed and hauled off the old tank and install3d a new 50 gallon tall Rheem water heater. We installed a new owner supplied scale RX, new supply lines, gas flex and sediment trap, shut off valve and emergency pan. We turned the system on and tested the entire heater and found no issues at this time.
We replaced warranty coil. Non covered cost associated with replacement coil through the home warranty.
Customer had an issue with her water heater not heating, I replaced both thermostats and elements in the unit and was able to correct the problem. However when I turned the water off to the unit, a clog appeared in the kitchen hot pipe. The customer wanted us to replace the galvanized and we ran upon or pex pipe from a 3/4â€ copper trunk line down to the faucet. We installed new angle stop and reconnected everything. After installation we tested everything and double checked the work and found no other issues at this time.
Customer had us out to replace their old water heater. We got there and drained the tank and removed it. We then installed the new water heater along with new water supply lines, new gas supply, a sediment trap, new t&p valve, new pan, and a new emergency water shutoff valve. We then turned the water on and inspect for leaks, which none were found. We turned the gas on and lit the water heater with no issues and set the temperature to the manufacture recommendation. I shed the customer everything we did and how to change the temperature if it is needed. Everything is working properly at this time. I found no further issues at this time.
On arrival homeowner was concerned about the a/c not working. I inspected the condenser and found no faults. I followed by inspecting the air handler in the attic and discovered that the drain pan was full of water. I recommended to flush both of the drain lines to clear the blockage. I vacuumed all of the water in the drain pan and flushed the emergency drain pan as well as preformed drain maintenance. The system is working properly at this time.
This job was referred to us by Entrusted. I got there and removed the kitchen faucet, along with all water lines, and drain lines. I also disconnected the gas from the stovetop so they could remove that. I put all the parts in a bag beneath the sink so that they wonâ€™t get lost. I found no further issues at this time.
We will install a Goodman 5-Ton, 2 Speed operations, 16SEER, R410a, Complete system. 1 Year Labor Limited Warranty, 10 Year Manufacture Limited Parts Warranty, 10 Years Limited Compressor Warranty, 10 Year Limited Coil Manufacture Warranty.
Customer had a commode with a cracked tank, they wanted to replace the commode with a similar model. I installed a round front pro foo commode in its place and hauled away the old toilet. After installation of the new commode, I caulked the front and performed multiple tests and could not find any issues at this time. Two year warranty on parts and labor
Customer had me out because they could hear a weird noise in the upstairs bathroom. I got there and heard the noise myself. I was a semi-high pitch noise, it was not always the same note, and sometimes it was a short burst of noise sometimes it was longer. I could only hear it in the bathroom so I went into the attic above it and I was able to hear it there too. I followed the sound and as I got closer it grew louder so I know I was in the right direction. I followed it to the corner of the eve in the attic and I could go no further as I was already crawling on my stomach. There was no water or drain lines around there so I donâ€™t think it is a plumbing issue. To me it sounded like an animal that was stuck somewhere but I have no way of knowing for sure. I found no further issues at this time.
On arrival homeowner wanted to get a tune up on both systems. I inspected both the downstairs and upstairs condenser and found no fault on the downstairs however the charge on upstairs was below factory specs. I followed by inspecting the furnaces to bot the upstairs and downstairs and found no faults on either one of the systems. I recommend the homeowner to have the upstairs system topped off with r22 refrigerant to have the system working properly for inspection. I cleaned both condensers and tested operations. The upstairs and downstairs a/c systems are working properly at this time.
Customer had us out to install the new water heater. We drained and removed the old heater. Then we installed new water supply lines, new emergency shutoff valve, new gas valve, new gas supply line, new sediment trap, new t&p valve, and lastly installed a water heater pan and drain line as there wasnâ€™t one there. We then installed the water heater itself and turned the water on. We inspected it for leaks which none were found, and we lit the heater and set it on the manufacture recommendation for the temperature. Everything is working properly at this time, I found no further issues at this time.
Customer called us out for two issues. The first was a sink in the master bathroom that needed to pop up assembly fixed. The rod that goes into the drain was rusted and broken, and replacing the rod fixed the issue. The next issue was the when the dishwasher drained it would spray out of the air gap in the sink. I disconnected the line under the sink and cleaned out the air gap which solved that issue. I found no further issues at this time.
We removed the old condenser, installed warranty supplied Payne R410a condenser unit on garage with condenser pad, electrical whip and mods. We made necessary modifications on air handler to except 410a refrigerant. We sealed access and box around Airhandler in garage. We performed all non covered cost associated with replacement condenser through the home warranty. The access charge was not needed after all but we did have to caulk around all the air leaks on Airhandler to insure proper operations. We tested operations of condenser everything is working properly at this time.
We installed the 5 Ton evaporator coil under manufacturer warranty. We installed a new zoning control damper for the upstairs. We separated the touching duct work with insulation.
Homeowner was interested in changing out her media filters. Also discussed maintenance plans. Homeowner agreed to the maintenance plans and I went ahead and preformed the heating tune up. Filters were changed and tested operations. The system is working properly at this time.
On arrival homeowner was concerned about water draining outside from the emergency drain pan. I inspected the primary and discovered that it was backed up. I recommend a ball valve to properly flush the primary drain line. I also preformed drain maintenance to help keep the drain from backing up. I recommend the homeowner to keep maintaining the drain to prevent the drain from backing up in the future.
Customer had me out because their guest bathroom sink was constantly filling with water. I got there and immediately knew it was the condensate that caused algae to grow and blocked the drain. I took apart the ptrap and it was solid with the algae, I cleaned it all out and ran my small sewer machine down the line and put it all back together. I then ran the water in the sink for over 10 minutes and made sure there is no leaks, and that it is draining good. It is now working properly at this time. I found no further issues at this time.
On arrival homeowner was concerned about water coming out from the emergency drain. I inspected the primary drain and discovered that the primary was backed up severely. I also discovered that the float switch gets triggered and shuts off the system at the hottest points of the day. I recommend to install a ball valve and to flush the drain line. I flushed the primary drain line and tested operations. The system is working properly at this time.
We remove any existing refrigerant, we remove the evaporator coil and supply plenum. We install a new evaporator coil, supply plenum, drain pan and in-line safety switch. We install a new line drier, pulled a vacuum to 500 microns and recharge the system to manufacture specs. We tested operations everything is working properly at this time.